AI & Automation Agency

Hand repetitive work over to AI agents

Answering customer messages, entering leads into the CRM, processing invoices and forms, preparing reports… We build AI agents and automations for the work your team does by hand every day, connect them to your existing systems and hand them over up and running.

  • AI agent setup: agents built on Claude, ChatGPT and Gemini, connected to your systems
  • Automation setup: end-to-end flows with n8n, Make, Zapier and custom integrations
  • You stay in control: human approval, logging and KVKK/GDPR-aware data flows
Free Automation Audit Message on WhatsApp

Free process audit · Reply within 1 business day · Start with a small pilot

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Let's build your first automation

Fill in the form; we'll review your processes for free and tell you within 1 business day where to start. In a hurry? Message us on WhatsApp.

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AI services

What we build in AI agents & automation

We don't sell a ready-made "AI package". We first review your business and tools, pick the processes that will save the most time and automate those.

AI agent setup

AI agents that carry out tasks on their own: they understand the request, pull data from your systems, take action and ask for your approval when needed.

  • Claude
  • ChatGPT
  • Gemini

Workflow automation

We connect data you move by hand between forms, e-mail, spreadsheets, CRM and accounting into automatic flows, so repetitive work runs by itself.

  • n8n
  • Make
  • Zapier

WhatsApp & website AI assistant

An assistant that answers customer questions 24/7, collects bookings and quote requests and hands the conversation to your team when needed.

  • WhatsApp Business API
  • Website

Sales & CRM automation

Flows that score incoming leads, log them in the CRM, send follow-ups on time and give the sales team a ready summary.

  • Lead scoring
  • Follow-up

Company knowledge assistant

An internal assistant grounded in your documents, product catalogue and procedures that answers your team's questions with sources (RAG).

  • RAG
  • Document search

Document & data processing

Automations that read invoices, order forms, CVs and e-mails, extract and validate the fields and push them into your systems.

  • OCR
  • Data extraction

Marketing & content automation

We speed up product descriptions, social drafts, ad copy variations and reporting with AI — final approval always stays with a human.

  • Content
  • Reporting

Custom AI integration

We add AI features to your existing software, admin panel or mobile app using the Claude, OpenAI and Gemini APIs.

  • API
  • MCP
  • Webhook
What is an AI agent?

AI that doesn't just chat — it gets work done

A classic chatbot only returns pre-written answers. An AI agent understands the goal, plans the steps and uses tools: it finds the customer in your CRM, checks stock or price, drafts a quote, books the appointment and reports back. For critical steps (payments, refunds, official replies to customers) we set it up to wait for your approval.

  • Connects to your systems: CRM, e-mail, calendar, spreadsheets, e-commerce, accounting
  • Works with your own data and relies on sources instead of guessing
  • Logs every action so it can be reviewed and reported
  • Hands over to your team when it can't solve something
What can be automated?

Automations that save time in every team

Customer service

Answers to common questions, order/shipping status, bookings and complaint logging; complex requests routed to the right person.

Sales

Collecting and scoring leads from forms, WhatsApp and ads, CRM entry, automatic follow-up and quote drafts.

Marketing

Content and ad copy drafts, competitor and review monitoring, weekly performance reports prepared automatically.

Finance & operations

Reading invoices and delivery notes, pushing them to accounting/ERP, payment reminders, stock and order alerts.

HR

Application pre-screening, CV summaries, interview scheduling and a new-hire onboarding assistant.

E-commerce

Product description generation, order and return flows, cart reminders, faster marketplace Q&A.

Security & privacy

Your data stays under control

We decide together which data goes to the AI. We build setups that share personal data only as needed, run with limited permissions, log every step and wait for human approval on critical actions. Accounts and API keys are opened in your name, and the documentation of every flow is handed over to you.

  • KVKK/GDPR-aware data flows and data minimisation
  • Role-based access, human approval and action logs
  • You own the accounts, keys and documentation
  • Self-hosted n8n on your own server when needed
Process

AI & automation setup in 5 steps

  1. 01

    Free process audit

    We map the tasks that eat your team's time and the tools you use.

  2. 02

    Prioritise

    We pick the processes that save the most time and cost and agree the scope.

  3. 03

    Pilot build

    We start with one process and build the first agent/automation on your real data.

  4. 04

    Test & training

    We test the results with you and train your team to use and oversee it.

  5. 05

    Monitor & expand

    We monitor and improve performance, then roll the model out to other processes.

FAQ

Questions you may have

For anything not covered here, message us on WhatsApp.

What is AI agent setup?

AI agent setup means designing an AI system that runs a specific job for you (answering customers, collecting leads, processing documents), connecting it to your CRM, e-mail, calendar and e-commerce systems, testing it and handing it over running. At EPAZABU we build agents on Claude, ChatGPT and Gemini, with human approval and action logs.

Which tools do you use for automation?

Depending on the need we use automation platforms such as n8n, Make and Zapier, the WhatsApp Business API, Google Workspace and Microsoft 365 integrations, and custom API/webhook connections when needed. For sensitive data we can run n8n on your own server.

What is the difference between a chatbot and an AI agent?

A classic chatbot gives canned answers to set questions. An AI agent understands the request, pulls the needed data from your systems and takes action: it books appointments, creates CRM records, drafts quotes. It doesn't just talk — it completes work.

Is it suitable for small businesses?

Yes. The fastest wins are often in small businesses — for example an assistant answering WhatsApp questions, or a flow pushing form leads into the CRM and e-mail automatically. We recommend starting with a single pilot process and a small budget.

How long does setup take?

A simple automation can be set up within a few days. A pilot of an AI agent connected to your systems usually takes 2–4 weeks. We share an exact timeline once the scope is clear after the free process audit.

How is pricing determined?

Pricing is project-based, depending on the number of processes, the systems to connect and any custom software. AI model and automation platform usage fees (API, subscriptions) are paid directly to the providers; monthly maintenance and improvement support is available too.

Is my data safe?

We decide together which data goes to the AI, use personal data only as needed, limit permissions and log every action. Accounts and API keys are opened in your name. For your KVKK/GDPR obligations we recommend working alongside your legal adviser.

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